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804-262-7500

New Product Warranty
Reconditioned Printer Warranty
Compatible Toner Cartridge FAQs
Printer Tips


New Product Warranty

Every new product sold by Toner Concepts,LLC is guaranteed to be free of defects by the manufacturer.  See the manufacturers warranty for more details.

In the event the end user experiences a problem of any kind with a new product purchased from Toner Concepts, he/she should contact Toner Concepts at (804) 262-7500.  Toner Concepts will have a technician call or visit the location, in order to determine the best course of action for repair or replacement of the product.

Reconditioned Printer Warranty

Toner Concepts, LLC  guarantees all reconditioned products to be free of defects in both materials and workmanship for six months from the date of purchase. TC reconditions all products to the most exacting quality control standards possible, guaranteeing performance that meets or exceeds that of the original equipment manufacturers. Toner Concepts will, at its option, replace the product or refund the full purchase price of any of its reconditioned products found to be defective.

In the event the end user experiences a problem of any kind, his/her responsibility is to call Toner Concepts at (804) 262-7500. Toner Concepts will have a technician call or visit the location and evaluate the problem, in order to report to the end user what course of action Toner Concepts will take to remedy the customers problem.

Will my printer warranty be voided if I use a compatible toner cartridge?

Absolutely not!  Simply using a compatible toner will not void any warranties in place.

What is a compatible toner cartridge?

We take empty original toner cartridges, disassemble them, clean out all residue toner, replace most working parts, and fill them with the appropriate amount of virgin graphics grade toner.  All cartridges are then tested for performance using the original cartridge as a guideline.

Why should I buy compatible toner cartridges?

Generally using compatible toner cartridges can save you up to 70% (while maintaining 100% of the quality) over buying new original cartridges.  Also, using compatible/recycled cartridges is good for our environment by helping keep plastic waste out of our landfills.

Will I ever receive a defective toner cartridge?

We make every effort to ensure our products are manufactured with the highest quality parts and techniques available in the industry.  However, even with the original factory toner cartridge, occasionally you will receive a defective cartridge.  Our products have a 100% Money Back Guarantee! 

What if I cannot find the model of toner cartridge for my machine?

If you cannot find the model of the toner cartridge for your machine in our online store, please call us ASAP.  Chances are, we have it.

804-262-7500.

 Keep your printer clean.

Every time you replace the toner cartridge carefully wipe out any paper or toner dust from the interior and the exterior of your printer.  Wipe off the rubber rollers with a damp cloth only (never use alcohol on rubber).  Before cleaning your printer be sure to turn the printer off.

Control your toner consumption.

Most printers have a density control.  Make sure your printer is not set too low, which makes a darker print; however, it consumes more toner then is actually needed.  If you need help finding the density setting, please call us for help.

Humidity levels in your office.

Most laser printers manufacturers advise against using your laser printer in an area less than 30% humidity.  Most streaks and poor print quality is due to low humidity.

Annual Cleanings.

We highly recommend having your printer cleaned by a qualified technician at least once per year, and in some cases even twice per year.  You can actually double your printer’s life by taking this action.

Room to breathe.

Make sure you install your printer in an area so the fans can perform their duties.  Allow enough room around the printer so it will not overheat, which will shorten its useful life.


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