You may return most new, unopened items and in re-saleable packaging with no writing on the package within 30 days of delivery for a full refund. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
Special order items are non-returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Well notify you via e-mail of your refund once we have received and processed the returned item.
Or just call us at 804-262-7500 and lets talk.